This patient satisfaction survey provided valuable patient care feedback to the retina sub-specialists of Alberta. There were no correlations found with other demographics such as ethnicity, sex, distance traveled or age. There was a statistically significant association found between overall satisfaction and lower wait times, understanding of procedural risks and time with, listening to and involving the patient in care. Only 51% of patients felt that the risks of a potential surgery had been adequately explained to them. Including a more complete explanation of the procedure as well as the potential risks and benefits. Patients felt that there could be improvements to accessibility to the clinic and reduced wait times, as well as in the pre-operative consent process. 90% of patients responded that their retina sub-specialist listened adequately and provided quality care in a timely manner. ResultsĢ14 randomly sampled patients completed the survey from three geographically separate office locations in Calgary and Edmonton. Topics of the survey included pre-appointment experience, physician-patient interactions and quality, comments/ feedback and patient demographics. Patients from ten of the eighteen retina practices in Alberta participated in this survey. The survey was modelled after other similar patient satisfaction surveys used in other areas of medicine. MethodsĪ cross sectional patient satisfaction survey was performed using a thirty-part questionnaire developed in collaboration with the Physician Learning Program at the University of Alberta. The results of this survey were provided to the same retina specialists to promote improvements in patient-centered health care delivery. The purpose of this study was to assess the quality of care provided by Alberta retina sub-specialists in an office setting by administering a patient satisfaction survey. In the province of Alberta, 18 retina sub-specialists work across six different offices. Retina sub-specialists provide much of the retina related eye care across Canada.
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